The customer who is paying for a product or service, has the right to expect services of a certain quality as specified before making the purchase, or they will not renew the service or purchase again.
For example in December 2014, it appears that senior google, tata, ntro, cbi officials misguided Hostgator.in that the brahmin fraud R&AW employees siddhi mandrekar, nayanshree hathwar, who had never spent a single penny on webhosting, owned the webhosting account of a private citizen, a google competitor, Hostgator,in suspended the webhosting account (paid till April 2015) without any notice to the real customer who had actually paid for the account. Naturally the real customer, domain investor was upset, as a lot of time and money was wasted, and did not renew the service.
After some time Hostgator realized that the google, tata sponsored R&AW employees siddhi,nayanshree, sunaina and others would never purchase webhosting in their life, they are only interested in getting a monthly indian government salary for doing nothing. So if a webhosting company is interested in doing business, getting payment from a customer, they should treat them well, provide customer support, instead of blindly listening to a fraud ntro, google, tata official who is shamelessly making fake claims out of malice, greed or hatred. Paid webhosting companies are receiving payment annually or periodically from their customers, so they are atleast answering the support tickets